Shipping and return
At Diamdrop.com, we are dedicated to serving our customers with expertise. In addition to 24-hour customer service, we offer live chat and email response within 24 hours. If you would like to contact our representatives directly, please fill in your information below.
Otherwise, feel free to call us at anytime.
Yes. On the day of shipment we’ll email you shipping confirmation that includes order-tracking information. You’ll be kept informed of the transportation process at every step.
For U.S. orders, we currently collect sales tax for orders shipped to all states. We do collect duties and taxes when shipping to Canada and within the European Union (EU). For all other destinations overseas, customs will contact you if you owe additional taxes and duties.
Diamdrop.com gives our customers 30 days to return the diamond from when they were shipped, no questions asked, no additional charges. Please note that to be eligible for return, items must be in their original purchase condition and include all product documentation.
All items purchased for over $500 require a customer verification process. Transactions may need a text message verification, and in according with standard Anti-Money Laundering protocols. For this, you might be required to provide information validating the possession of the credit card used to make the purchase, as well as an ID and a signed form to show the intent to purchase.
None of these documents would require you to expose sensitive information. These would also not be shared with third parties, and will be held solely by our financial controllers and auditors.
We understand your concern for your data’s security and protection, which is why all transactions are SSL encrypted and our servers are protected by a 24-hour cybersecurity team. For any additional concerns, please call our customer service agents and ask to speak to our financial compliance officer.
No, we will not alert the buyer that the gift was returned.
Call our customer service representatives at DiamDrop.com and we’ll send you an email walking you through the correct packaging procedures.
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Yes. Once your package arrives at Diamdrop Headquarters, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company’s funds transfer policy. For international credits, allow up to 7 additional days (M-F).
Yes. You’ll receive an e-mail from us alerting you that your return has been received, then another one alerting you it’s been passed along to our Quality Assurance department. For returned items, we’ll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.