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F.A.Q

At Diamdrop.com, we are dedicated to serving our customers with expertise. In addition to 24-hour customer service, we offer live chat and email response within 24 hours. If you would like to contact our representatives directly, please fill in your information below. Otherwise, feel free to call us at anytime.

About Diamdrop.com

Diamdrop.com’s goal is to democratize the diamond industry by being the first to offer transparent pricing. We are a U.S. based company, registered with the BBB, and dedicate ourselves to excellence in customer service, user experience, and speedy logistics. We also aim to educate consumers about diamantaire best practices, as well as offer the lowest online markup.

Our innovative technology guarantees the best value-for-money for any stone, anywhere. Traditional jewelry stores offer “cookie cutter” jewelry at an outrageous markup, and keep the consumer in the dark about material and design costs.

Diamdrop.com corrects this practice, providing an unique pricing algorithm that compares prices from all over the Internet. Thanks to this, the algorithm compares stones with the same grade, adjusting the price every 10 minutes to get as close to the wholesale price as possible. Our selection of stones is unparalleled, with 800,000 stones sourced directly from 7,000 manufacturers, making us the largest inventory in the world.

Currently, Diamdrop.com only sells diamonds online. However, we provide stone pictures and certificates issued by a certified gem lab to ensure the quality of what you buy online. We’ve also structured our business so our personnel has no ulterior motives but to offer you the best possible service. Traditional jewelry store consultants are sales oriented, while our experts are available 24 hours a day, dedicated to provide education, guidance, and service to our customers. None of our diamond consultants, we assure you, works on commission.
Diamdrop.com is an international company with offices in Belgium and Tel Aviv, but has a corporate presence in the United States. Corporate information and addresses can be found in the “Contact Us” section of this website.

Discounts

In DiamDrop.com we believe in always offering the best value for money, eliminating the need for customized discounts. Our price algorithm provides the lowest prices available at a 20-30% of our competitors’ cost for a stone with the exact same specifications. On top of this, we include a 1.5% discount for all wire transfer purchases, effectively passing on our processing savings to you.

Shipping

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Yes. On the day of shipment we’ll email you shipping confirmation that includes order-tracking information. You’ll be kept informed of the transportation process at every step.

For U.S. orders, we currently collect sales tax for orders shipped to all states. We do collect duties and taxes when shipping to Canada and within the European Union (EU). For all other destinations overseas, customs will contact you if you owe additional taxes and duties.

Financing

Yes, we offer financing for US customers only, allowing payments in comfortable installments.

Yes. When you pay for a stone using a credit card, DiamDrop.com will reserve it for 72 hours, allowing for all foreign wire transfers to be executed and settled. When we’ve received your payment, your stone will be shipped.

To safeguard your privacy, we don’t have access to sensitive information regarding credit applications. Within 10 days you’ll receive a letter from the financing company providing further information.

Returns

Diamdrop.com gives our customers 30 days to return the diamond from when they were shipped, no questions asked, no additional charges. Please note that to be eligible for return, items must be in their original purchase condition and include all product documentation.

All items purchased for over $500 require a customer verification process. Transactions may need a text message verification, and in according with standard Anti-Money Laundering protocols. For this, you might be required to provide information validating the possession of the credit card used to make the purchase, as well as an ID and a signed form to show the intent to purchase.

None of these documents would require you to expose sensitive information. These would also not be shared with third parties, and will be held solely by our financial controllers and auditors.

We understand your concern for your data’s security and protection, which is why all transactions are SSL encrypted and our servers are protected by a 24-hour cybersecurity team. For any additional concerns, please call our customer service agents and ask to speak to our financial compliance officer.

Yes, Diamdrop.com has a 30 day return policy from the purchase date. Your refund will be credited to you in the form of a Diamdrop.com gift certificate.

No, we will not alert the buyer that the gift was returned.

Yes, Unfortunately as an international firm, we can not incur the cost of international shipping.

Call our customer service representatives at DiamDrop.com and we’ll send you an email walking you through the correct packaging procedures.

On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.

Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.

Yes. Once your package arrives at Diamdrop Headquarters, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.

For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company’s funds transfer policy. For international credits, allow up to 7 additional days (M-F).

Yes. You’ll receive an e-mail from us alerting you that your return has been received, then another one alerting you it’s been passed along to our Quality Assurance department. For returned items, we’ll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.

Yes. You will receive a tracking code from our courier to check the status of your delivery in real time.

Please call and speak to one of our customer service representatives to request expedited shipping for your return. They will walk you through the process step by step.

Warranty

We recommend that you purchase insurance from one of our insurance partners – or make arrangements with your homeowners’ or renters’ insurance carrier.

For matters involving privacy and protection, we do not have access to sensitive information regarding credit applications. Within 10 days you’ll receive a letter from the financing company with further information.

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